We are always keen to provide the best possible service and to do this we continually check on what we are doing, talk with our staff and with outsiders who have opportunities to see and judge our work, and above all listen to our customers. This process is called quality assurance. It involves: a. An annual visit to all service users by a supervisor or a manager to hear your views at first hand b.Regular supervision meetings between each care worker and their line manager c. An annual survey, normally in June, of service users and where appropriate their relatives or representatives, to obtain views and opinions d. Careful checks on all service user files, timesheets and other records In addition to these opportunities, please feel free to let us have your views at any time. We need to know how we are doing, and you are best placed to tell us.
